The 14th annual Mystery Shop feature – Who is the retailer with the highest marks for customer service, cleanliness, and product offerings? The art direction on the cover shows the CEO wearing mystery glasses to make our readership wonder who is the man behind the mystery. The art direction included the cover, table of contents, full feature, a special gatefold, and an online format with all the findings.
https://www.cspdailynews.com/mystery-shop-2018
Photographs by Matt Roth
